Refund Policy

## Requesting a refund Contact support through the client area with the service, invoice, payment reference, and reason for the request. ## Eligibility Refund decisions consider the product, billing term, time since payment, service usage, provisioning status, abuse history, and applicable consumer law. One-time fees, setup work, consumed resources, and third-party charges may be non-refundable. ## Approved refunds Approved refunds are returned through the original payment method when possible. Processing times depend on the payment provider. ## Service cancellation Cancellation timing and access are governed by the Cancellation Policy. Cancellation at the end of a billing period does not automatically create a prorated refund.